Refund Policy

1. Overview

Community Growth Assistant ("Community Growth Assistant", "we", "us", or "our") provides software services and subscription plans that may include access to our SaaS platform, Chrome Extension, and related features.

This Refund Policy explains the general process for subscription cancellations and refund requests. Your purchase may also be subject to the terms of the payment provider used to process the transaction.

2. Subscription Cancellation

If your subscription supports recurring billing, you may cancel it before the next renewal through the available account or subscription-management options, or by contacting support when applicable.

Cancelling a subscription generally prevents future renewals. Cancellation does not automatically mean that a payment already made will be refunded.

3. Refund Requests

Refund requests are reviewed individually based on the circumstances of the request, the applicable plan, payment status, and applicable law.

When requesting a refund, please provide enough information for us to identify the relevant account or transaction, such as the account email address, subscription details, or payment reference.

We may request additional information when reasonably necessary to verify a request and prevent unauthorized refunds.

4. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same transaction, charged an incorrect amount, or were charged after a valid cancellation, please contact us promptly so we can investigate the transaction and determine the appropriate resolution.

5. Unauthorized Transactions

If you believe a payment was made without your authorization, contact us as soon as possible. We may investigate the account and transaction and may also require you to contact the payment provider or your financial institution where appropriate.

6. Subscription and License Access

A subscription may provide access to a license and associated features during the applicable subscription period.

Where a refund is approved, we may adjust, suspend, or terminate the associated subscription and/or license access as appropriate to the refunded transaction.

7. Payment Processing

Payments may be processed by a third-party payment provider. The payment provider may have its own terms, policies, dispute procedures, and processing rules.

Where a payment provider is involved, the transaction may appear under the provider's payment or merchant reference. We will work with the provider as reasonably necessary to process an approved refund.

8. Processing of Approved Refunds

When we approve a refund, the refund will normally be returned through the original payment method where supported by the payment provider. The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank, card network, or other financial institution.

9. Taxes and Fees

Where applicable, the treatment of taxes, payment processing charges, currency conversion, or other transaction-related amounts may affect the amount returned. Any refund will be handled subject to applicable law and the terms presented at the time of purchase.

10. Changes to Plans or Pricing

We may introduce, modify, or discontinue plans and pricing. Changes to an existing subscription will be handled according to the applicable subscription terms and any notice required by law.

11. Legal Rights

Nothing in this Refund Policy is intended to remove or limit any refund, cancellation, consumer, or other rights that cannot lawfully be excluded or limited under applicable law.